Teladoc UX Overhaul: Smoother, Safer, and More Intuitive
New York
2002
Health Care industry
$2.60 billion
5,000+
Challenge
The app had a cluttered interface, making it difficult for users to navigate and find essential features. Users were facing issues with the onboarding process, which was affecting new user adoption rates. The app lacked personalization and customization options, making it less engaging and user-friendly.
Results
The app's ease of use received commendable ratings, giving it a commendable score of 3.6 out of 5, with 92% agreeing it was easy to navigate.
The improved onboarding process resulted in a 35% increase in new user adoption rates.
The scheduling consultations achieved a completion rate of 71%, while simulating emergency assistance reached an impressive completion rate of 86% enhanced user needs, leading to a 25% increase in user retention rates.
35%
Improved onboarding process
25%
Increase in user retention
92%
Ease to navigate and user-friendly experience
Challenges
After establishing the design system and creating low-fidelity wireframes based on research-driven information architecture, challenges arose in maintaining consistency across wireframes and accurately reflecting user research findings. Balancing creative freedom with adherence to guidelines was also a challenge. Effective communication and collaboration helped overcome these obstacles.
Reviews
"The emergency assistance feature is a lifesaver, and the ability to share my live location with selected contacts gives me peace of mind. Kudos to the team for listening to user feedback and making these improvements!"
Guy Mccoy
@Mccoy
"I'm impressed with the improvements in the Teladoc app. The updated UI is visually appealing,and intuitive navigation make it incredibly user-friendly. I love how easy it is to schedule appointments and adjust my preferences.
Kayla Ray
@kayray
Learnings
User-Centric Design: Understanding and prioritizing user needs throughout the design process is paramount. Incorporating user feedback and conducting thorough research helped refine designs and ensure they align with user expectations.
Iterative Design Process: Embracing an iterative approach allowed for continuous improvement and refinement of designs. Iterating based on user feedback and testing enabled me to address issues and enhance usability effectively.
Self-Reflection and Adaptation: Throughout the project, I learned the importance of self-reflection and adaptability. Being a solo project, I had to wear multiple hats and manage various aspects independently. Embracing feedback from self-assessment and adjusting my approach accordingly helped me navigate challenges effectively and grow as a UI/UX designer.